Privacy policy

1. WHO WE ARE

Dobbel Clothing is responsible for the processing of your personal data as described in this privacy policy.

Dobbel Clothing Diemerdijkstraat 9, 1382 BN Weesp, Netherlands KvK: 91828554 BTW: NL865785144B01 Email: info@dobbelclothing.com Phone: 0657613514

2. WHAT PERSONAL DATA WE COLLECT

We collect the following categories of personal data:

Order and account information: name, email address, shipping address, billing address, phone number, order history, and payment details (processed securely by our payment provider — we do not store full payment card details).

Communication data: emails, messages, or other correspondence you send to us, including customer service inquiries.

Newsletter data: email address and engagement data (open rates, click rates) when you subscribe to our newsletter.

Website usage data: IP address, browser type, device information, pages visited, referring URLs, and browsing behavior on our website. This data is collected through cookies and similar technologies.

User-generated content: reviews, feedback, photos, or other content you submit to us or post on social media in connection with our brand.

3. WHY WE COLLECT YOUR DATA AND ON WHAT LEGAL BASIS

We process your personal data for the following purposes:

To fulfill your order — processing payments, shipping your order, sending order confirmations and delivery updates. Legal basis: performance of a contract.

To provide customer service — responding to your questions, handling returns and refunds. Legal basis: performance of a contract.

To send you marketing communications — newsletters, product launches, promotions, and updates about Dobbel Clothing. Legal basis: consent (for new subscribers) or legitimate interest (for existing customers, based on a previous purchase). You can unsubscribe at any time.

To improve our website and services — analyzing website usage, troubleshooting issues, and optimizing the shopping experience. Legal basis: legitimate interest.

To comply with legal obligations — maintaining financial records, handling tax obligations, and responding to lawful requests from authorities. Legal basis: legal obligation.

To prevent fraud — detecting and preventing fraudulent transactions and unauthorized access. Legal basis: legitimate interest.

4. WHO WE SHARE YOUR DATA WITH

We share your personal data with the following third parties, only to the extent necessary to provide our services:

Shopify — our e-commerce platform, which hosts our website and processes orders. Shopify may store your data on servers outside the EU. See Shopify's Privacy Policy.

Payment providers — to securely process your payments (e.g. Shopify Payments, iDEAL, or other payment methods available at checkout). Your payment data is handled directly by the payment provider and is not stored by us.

Shipping carriers — DHL (Netherlands and Belgium) and DPD (international orders) receive your name, address, and phone number to deliver your order.

Email marketing platform — to send newsletters and marketing communications. Your email address and engagement data are shared with our email service provider.

Analytics tools — we may use tools such as Google Analytics to understand how visitors use our website. These tools collect anonymized or pseudonymized data.

We do not sell your personal data to third parties.

5. INTERNATIONAL DATA TRANSFERS

Some of the third parties listed above may process your data outside the European Economic Area (EEA). When this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or the third party is certified under an adequate data protection framework.

6. COOKIES

Our website uses cookies and similar technologies. Cookies are small text files stored on your device when you visit our website.

Essential cookies — required for the website to function properly (e.g. shopping cart, checkout, login). These cannot be disabled.

Analytics cookies — help us understand how visitors interact with our website by collecting anonymized data (e.g. Google Analytics).

Marketing cookies — used to deliver relevant advertisements and track campaign performance (e.g. social media pixels).

You can manage your cookie preferences through your browser settings or through our cookie consent banner when you first visit our website. Disabling certain cookies may affect the functionality of our website.

7. HOW LONG WE KEEP YOUR DATA

We retain your personal data only as long as necessary for the purposes described in this policy:

Order and payment data: 7 years after the order date, as required by Dutch tax law (fiscale bewaarplicht).

Customer account data: until you request deletion of your account.

Newsletter subscriptions: until you unsubscribe. We will remove your email address from our marketing lists promptly after unsubscribing.

Website usage and cookie data: up to 26 months, depending on the cookie.

Customer service correspondence: up to 2 years after the inquiry is resolved.

8. YOUR RIGHTS

Under the General Data Protection Regulation (GDPR/AVG), you have the following rights:

Right to information — you have the right to clear and transparent information about how we use your personal data.

Right of access — you have the right to request a copy of the personal data we hold about you.

Right to rectification — you have the right to have inaccurate or incomplete personal data corrected.

Right to erasure — you have the right to request deletion of your personal data, unless we are legally required to retain it.

Right to restriction of processing — you have the right to request that we limit how we use your data in certain circumstances.

Right to data portability — you have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to object — you have the right to object to processing based on legitimate interest, including direct marketing. If you object to direct marketing, we will stop processing your data for that purpose immediately.

Right to withdraw consent — where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at info@dobbelclothing.com. We will respond to your request within 30 days.

9. UNSUBSCRIBING FROM MARKETING

You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting us at info@dobbelclothing.com.

10. DATA SECURITY

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. MINORS

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

12. COMPLAINTS

If you have a complaint about how we handle your personal data, please contact us first at info@dobbelclothing.com so we can try to resolve the issue.

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Autoriteit Persoonsgegevens Website: www.autoriteitpersoonsgegevens.nl Phone: 088 - 1805 250

13. CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.